Cashed Casino Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or support@cashed.com. Your exclusion takes effect immediately, your withdrawable balance is returned, and we stop marketing to you for the exclusion period.

These Terms and Conditions govern your use of our platform at cashedcasino-aud.com. By registering an account, depositing funds or playing any game with us, you accept every clause set out below. Please read them carefully before you play.

What Agreeing Means

These terms form a binding agreement between you and us, NovaForge Ltd, the operator of Cashed Casino, licensed by the Curaçao Gaming Control Board under licence number OGL/2024/1546/0287. They take effect the moment you open an account, log in, place a wager or otherwise use our platform, whichever happens first.

We publish the current version of these terms on this page at all times. It is your responsibility to check for updates each time you visit. If you continue to use our platform after we post changes, you accept the revised terms in full.

1. By ticking the acceptance box at registration you confirm you have read, understood and agreed to these terms.
2. If you do not agree with any clause, you must not register or play, and you should close any existing account immediately.
3. Where any clause conflicts with applicable law in your jurisdiction, that law prevails and the remaining clauses stay in force.
4. Nothing in these terms grants you any ownership interest in our platform, its software or its content.

Who Can Play With Us

You may hold an account with us only if you are at least 18 years old, or the legal gambling age in your place of residence if that is higher. We may request proof of age at any time, and accounts suspected of belonging to a minor are suspended until verification is complete.

You must be resident in a jurisdiction where online gambling is legal. We do not accept players residing in the USA, the UK, France, Spain, Italy, the Netherlands, Belgium, Sweden, Portugal or Denmark. One account per person is permitted; registering a second account under your name, an alias or another person's identity is a breach of these terms.

1. You must provide accurate, current and complete information at registration.
2. Know Your Customer (KYC) verification is mandatory before your first withdrawal: we require ID or passport, proof of address and proof of payment method, and verification can take up to 3 days.
3. You are responsible for keeping your login credentials secure. Activity under your account is presumed to be yours.
4. We may refuse registration or close an account at any time where we reasonably suspect breach of eligibility, identity fraud or a false declaration.

Deposits, Withdrawals and Verification

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer, Bitcoin, Ethereum, Tether or Litecoin. The minimum deposit is AUD 20 and the minimum withdrawal is AUD 30, with withdrawals capped at AUD 10,000 per week. Crypto withdrawals are processed within 0 to 24 hours; fiat withdrawals take 1 to 3 business days. We charge no fees on deposits or withdrawals, although your payment provider might.

No withdrawal leaves our platform until KYC verification is complete. You must wager deposited funds at least once before requesting a withdrawal in most circumstances, and you may only withdraw to a method registered in your own name. An account left dormant for 12 consecutive months may be flagged as inactive, and we may charge reasonable administrative costs where permitted by law before remitting the remaining balance to you.

1. Funds in your account are held for the purpose of gambling on our platform and do not accrue interest.
2. We may request refreshed verification documents at any point in the relationship, not only at the first withdrawal.
3. Withdrawal requests may be delayed where a bonus is active, pending verification, or where checks under anti-money-laundering law apply.
4. Winnings are paid only to the verified account holder; third-party payment details are never accepted.

Bonus and Promotion Rules

Our welcome bonus, weekly cashback, weekend reloads, Monday free spins and monthly prize draws each carry their own promotional terms published alongside the offer. The clauses below apply to every bonus on our platform unless a specific promotion states otherwise.

A bonus carries wagering requirements that must be completed before winnings become withdrawable. While a bonus is active, there is a maximum permitted bet per round, and playing excluded or forbidden games with bonus funds can void the bonus and any winnings derived from it. Bonuses expire if wagering is not completed within the stated validity period.

1. Only one bonus may be active at a time unless a promotion expressly allows stacking.
2. Bets placed on forbidden games do not count towards wagering requirements.
3. Winnings from bonuses may be subject to a maximum win cap as stated in the relevant promotional terms.
4. Bonus abuse, including low-risk wagering patterns designed to farm bonus funds, voids all bonus winnings.
5. We may decline, reclaim or cancel a bonus where terms are breached or an offer was extended in error.

Prohibited Conduct

We take a zero-tolerance approach to fraud and abuse. Any attempt to gain an unfair advantage over our platform or other players is a material breach of these terms and entitles us to suspend your account, void related wagers and withhold balances connected to the breach.

Using a VPN, proxy or similar tool to mask your location in order to access our platform from a restricted jurisdiction is prohibited. We detect this through geolocation and payment checks, and we may retain withheld balances where a regulatory obligation requires it.

1. Fraud, chargebacks and reversed deposits are prohibited, and we may report suspected payment fraud to your bank and authorities.
2. Multi-accounting to claim repeat bonuses is prohibited and linked accounts will all be closed.
3. Collusion, chip dumping and coordinated play against other users are prohibited.
4. Bots, automated play, AI assistance and exploitation of software faults are prohibited.
5. Money laundering, third-party funding and structuring deposits to evade limits are prohibited and reported.

Responsible Play and Self-Exclusion

You can set deposit limits, loss limits and session reminders from your account settings at any time, and we will apply them immediately. If gambling stops being fun, you can ask our support team to self-exclude you from our platform for a fixed period or permanently. We support every decision to step away, and we will not market to you while an exclusion is in place.

Where we notice signs of gambling harm in your account activity, we are entitled to reach out, offer information and, where the indicators are serious, apply protective measures to your account. Free confidential support is available to Australian residents through Gambling Help Online on 1800 858 858, and internationally through Gambling Therapy.

1. Self-exclusion requests are processed as soon as received and take effect immediately.
2. During an exclusion period we will close your account to deposits and play; funds in the balance are returned to you.
3. Reversal of a self-exclusion before its stated end date is not offered.
4. We provide these tools as part of our licence conditions and our own commitment to safer gambling.

Closing Your Account and Complaints

You can close your account at any time by contacting our support team at [email protected], available 24/7 through live chat and email. We will confirm closure in writing, return any withdrawable balance to a method registered in your name and stop marketing to you. We may also close an account where these terms are breached, where required by law, or where we identify gambling harm.

If you have a complaint, contact our support team first with your account details and a description of the issue. We aim to resolve complaints promptly and fairly, and any escalation to management is reviewed on the documented facts. Where a dispute cannot be settled directly, it is handled under the governing law of our licence and the dispute-resolution channels published in the relevant jurisdictional terms.

1. Please raise complaints within a reasonable time of the event so records remain available.
2. Our final response to a formal complaint is communicated in writing.
3. Nothing in these terms limits any statutory consumer rights you hold in your place of residence.

How We Update These Terms

We review and update these terms regularly to reflect changes in our platform, our licence conditions and applicable law. Revised terms are published on this page with a new effective date, and material changes are announced by email or an in-platform notice to registered players before they take effect.

Continuing to use Cashed Casino after the effective date of a revision means you accept the updated terms. If a change materially reduces your rights, you can close your account before that date, and the terms in force at the time of your last wager will govern the resolution of any existing dispute.

1. We give at least 7 days' notice of material changes where practical.
2. The version on this page is always the authoritative version.
3. Questions about any clause can be sent to [email protected] at any time.

Frequently Asked Questions

When do these Terms and Conditions take effect for me?

They take effect the moment you register, log in, deposit or place a wager on our platform. Continued use after any posted update means you accept the revised terms as well.

Why do I need to complete KYC before my first withdrawal?

Verification is a regulatory and licence obligation. We confirm your identity, address and payment method with ID documents, which can take up to 3 days, before releasing funds.

Can I use a VPN to access Cashed Casino?

No. Masking your location to play from a restricted jurisdiction is prohibited conduct under these terms, and detected attempts can result in account closure and withheld balances.

How do I self-exclude from the platform?

Contact our 24/7 support team via live chat or [email protected]. Your exclusion takes effect immediately, your withdrawable balance is returned, and we stop marketing to you for the exclusion period.

How will I know when the terms change?

We publish every revision on this page with a new effective date and notify registered players by email or in-platform notice before material changes take effect.