Our Commitment to Safer Play
Gambling should stay a paid pastime, never a financial pressure. We built Cashed Casino with limits, reminders and exclusion tools you can switch on yourself, and we back them with real humans on support around the clock.
How We Look After You
Every account opened with us since we launched in 2024 sits behind behaviour monitoring that flags sudden changes in deposit size, session length or late-night play patterns. When our system raises a flag, our trained staff reach out privately, never punitively, and check whether you want limits tightened.
- Automated alerts on unusual deposit or session activity
- Reality checks every 30, 60 or 120 minutes while you play
- Private wellbeing check-ins from our support team
- No marketing emails to accounts with an active limit or exclusion
- Staff trained to recognise signs of gambling harm
We would rather lose a session than lose your trust. If any of our tools or messages ever feel intrusive, tell us and we will adjust them, because a control that you ignore helps no one.
Know the Warning Signs
Problem gambling rarely announces itself. These are the signals our staff are trained to spot, and the ones worth checking honestly in yourself or someone you care about.
- Chasing losses with bigger or more frequent deposits
- Hiding play time or balances from family and friends
- Borrowing money, including payday loans, to keep playing
- Gambling to escape stress, grief or low mood rather than for fun
- Feeling restless or irritable when trying to cut back
- Lying about how much time or money goes into your account
- Neglecting work, study or sleep to keep a session going
- Treating gambling as income or a way to pay bills
Two or more of these together is a strong signal to act. Even one is worth a conversation, with us or with the free services listed further down this page.
Recognising a sign early makes every tool on this page easier to use. There is no shame in it, only leverage.
Tools You Can Switch On
Setting a limit below your current spend stings for a day and helps for months. If a limit ever blocks a moment you regret, remember that is exactly what it is for.
- Daily, weekly and monthly deposit limits cap how much money reaches your account per period.
- Loss limits cap net losses, separate from deposits, so winnings do not mask overspend.
- Wagering limits cap total bets placed in a period regardless of outcome.
- Session reminders pop up every 30, 60 or 120 minutes with your session length and net result.
- Time-out locks you out for 24 hours to 4 weeks with one click, no questions asked.
- Cooling-off suspends play for up to 90 days while keeping your account and history intact.
- Self-exclusion closes access for 6 months or permanently, our strongest tool, detailed below.
- Reality-check history emails you a weekly summary of time spent, deposited and won or lost.
Self Exclusion, Step by Step
Durations we support
We support five exclusion lengths, activated from your account or by email to [email protected] at any hour.
- 24 hours, for a bad night rather than a bad habit
- 7 days, to break a weekly pattern
- 30 days, for a proper reset
- 6 months, the standard self-exclusion period
- Permanent, reversible only by written appeal after 12 months
What happens to your money
Open bets settle normally and any winnings are credited to your balance. Any remaining balance is returned to your original deposit method, or to a bank account you nominate if crypto routes are closed. We never charge fees on these withdrawals, and our standard AUD 10,000 weekly cap does not apply to exclusion payouts.
| Exclusion length | Balance handling | Marketing | Reactivate |
|---|---|---|---|
| 24h to 30 days | Paid out on request or held | Paused | Automatic at expiry |
| 6 months | Paid out on request or held | Stopped for the full term | Automatic at expiry, or you can extend once |
| Permanent | Paid out in full within 72 hours | Stopped permanently | Written appeal only, after 12 months |
During and after exclusion
Your account stays closed to logins, and our monitoring flags any attempt to open a new account with matching details so we can close it and refund that deposit. Reactivation, where allowed, triggers a mandatory wellbeing conversation with our support team before play resumes, plus a default daily limit of AUD 100 that you may raise after 7 days.
Keeping Under 18s Out
Age details that do not match across documents freeze the account until you supply a verified ID. We run date-of-birth cross-checks at registration and re-check at withdrawal, so an account opened with borrowed details rarely survives its first payout.
If minors can reach your devices, we recommend parental control software such as Qustodio, Net Nanny or the built-in controls on iOS Screen Time and Google Family Link. Logging out and clearing saved passwords adds another layer, since no tool on our site replaces an adult's supervision.
Free Help Across Australia
Calling Gambling Help Online while logged out of your account costs nothing and commits you to nothing. Many players ring simply to ask whether their play is normal, and that question alone is worth the call.
Talk to Our Team Anytime
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Frequently Asked Questions
Can I reverse a self-exclusion before it ends?
No. Time-outs and self-exclusions cannot be lifted early for any reason. Short exclusions reactivate automatically at expiry; permanent exclusion needs a written appeal after 12 months.
Do limits apply to deposits or losses?
They are separate. Deposit limits cap money coming in, loss limits cap net losses after wins, and wagering limits cap total bets. Most players set all three at the same figure.
Will you close my account if I ask for limits?
No. Setting limits is normal, healthy use of our tools and has no effect on bonuses, withdrawals or your VIP tier.
Is my balance lost if I self-exclude?
Never. Open bets settle normally, and any balance is paid out in full, fee-free, to your original deposit method or an account you nominate.
Can I exclude a family member's account?
We cannot act on third-party requests directly, but Gambling Help Online (1800 858 858) can guide you through a supported exclusion with the account holder.