Contact Us at Cashed Casino
Our customer care team answers questions about accounts, payments, bonuses and responsible gambling around the clock. This page lists every way to reach us, with the response times you can count on.
Our Support Channels and Hours
We run two support channels, both staffed 24 hours a day, 7 days a week, including public holidays. Pick whichever suits you and we will take it from there.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat bubble in the bottom right corner of any page on cashedcasino-aud.com | 24/7 | Under 2 minutes at peak times, usually instant |
| [email protected] | 24/7 | Within 24 hours, most replies inside 6 hours |
How to use each channel
For live chat, click the bubble in the bottom right corner of your screen, whether you are on desktop or mobile. Type your question and an agent joins the conversation directly, no queue ticket needed.
For email, write to [email protected] from the address registered on your account. Include your username and a short description of the issue. Screenshots of any error messages help us resolve technical problems faster.
What We Can Help You With
If your question falls outside these areas, contact us anyway. We will either answer directly or route your query to the right team and tell you who is handling it.
Quick Checks Before You Contact Us
When you do contact us after these checks, mention what you have already tried. That detail alone cuts our reply time noticeably, because we start one step ahead.
Formal Letters and Registered Office
Cashed Casino is operated by NovaForge Ltd, licensed by the Curaçao Gaming Control Board under licence OGL/2024/1546/0287. For formal correspondence, such as legal notices or complaints you want documented in writing, email [email protected] with the subject line Formal Correspondence and we will provide the registered office details for NovaForge Ltd in our reply.
Written complaints receive a substantive response within 14 days. We log every complaint, and you can ask for your complaint reference number at any time to track its status.
Media, Press and Partnership Enquiries
Affiliate partners, media outlets and game studios should not use the player support channels. Write to us at [email protected] with the subject line Partnership or Press, and your message goes straight to our commercial team, who reply within 2 business days. Include your platform, audience figures and the type of collaboration you have in mind so we can respond with specifics rather than follow-up questions.
Frequently Asked Questions
Is your live chat available overnight in Australia?
Yes. Live chat runs 24/7, including overnight and public holidays. Most chats connect with an agent in under 2 minutes.
Which email address should I use for support?
Write to [email protected] from the email registered on your account, and include your username plus any relevant screenshots.
How long do withdrawals take if I need to chase one?
Crypto withdrawals take 0 to 24 hours and fiat withdrawals 1 to 3 business days. Check your transaction history first, and if the window has passed, contact live chat with the transaction ID.
Can you help me set deposit limits or self-exclude?
Yes. Our team sets deposit limits, loss limits, session reminders and self-exclusion on request. We can also refer you to Gambling Help Online on 1800 858 858.
Who do I contact about a partnership or press enquiry?
Email [email protected] with the subject line Partnership or Press. Our commercial team replies within 2 business days.