Our AML and Verification Policy

We verify every player who withdraws, monitor all transactions and keep records as required under licence OGL/2024/1546/0287 issued by the Curaçao Gaming Control Board. This page explains exactly what we ask for, when, and why.

Our Anti Money Laundering Commitment

Cashed Casino operates under licence number OGL/2024/1546/0287, issued by the Curaçao Gaming Control Board. That licence binds us to the anti-money-laundering and counter-terrorism-financing rules of our licence jurisdiction, and we treat those obligations as non-negotiable parts of running the platform.

We do not accept deposits that come from unexplained third parties, and we will not process withdrawals to accounts that do not belong to the verified player. Our compliance team applies risk-based checks to every account, which means the level of scrutiny scales with the size, frequency and pattern of your activity rather than being applied uniformly.

When We Verify Your Identity

Verification is mandatory before your first withdrawal. We confirm three things: that you are who you say you are, that you live at the address on your account, and that the payment method you used belongs to you. You can deposit and play before verification, but nothing leaves the platform until your file is complete.

Registration: we collect your name, date of birth and address, and screen them against sanctions and restricted-jurisdiction lists. Players from the USA, UK, France, Spain, Italy, the Netherlands, Belgium, Sweden, Portugal and Denmark cannot hold an account.
First withdrawal: full Know Your Customer (KYC) verification, triggered the first time you request a payout.
Thresholds and risk: we may re-verify at any point if deposits, betting patterns or account changes raise a risk flag.

How Verification Works

The process runs in three steps, and most files clear within 72 hours. Uploads go straight into an encrypted document store that only our compliance officers can access; support agents and payment staff never see your original documents.

Step 1: upload a government-issued photo ID (passport or driving licence). All four corners must be visible and the document must be current.
Step 2: upload a proof of address less than three months old, such as a utility bill, bank statement or tenancy agreement showing your name and address.
Step 3: upload proof of payment method ownership, such as a bank card photo with the middle digits masked, or a screenshot of your crypto wallet or e-wallet showing your name.
Step 4: our compliance team reviews the file and confirms the outcome to your registered email. Verification takes up to 3 days.

When We Ask About Source of Funds

For the large majority of players, ID, address and payment-method checks are all we ever need. If your deposits are large or unusually structured, we may ask where the money came from. This is not an accusation; it is a licence requirement that applies to every operator in our jurisdiction.

We may request source-of-funds evidence for cumulative deposits above AUD 10,000, for deposits that noticeably exceed the pattern your account history suggests, or where transaction monitoring flags activity we cannot explain from what we know about you. Acceptable evidence includes payslips, employment contracts, business accounts, pension statements, dividend records or sale contracts. We assess what you give us, then either close the query or, where the law requires it, escalate it.

How We Monitor Transactions

Every deposit and withdrawal passes automated screening against a set of risk rules, with the results reviewed by our compliance team. Deposits from a method not registered in your name are returned to the sender. Withdrawals follow the same-method rule: we pay out to the method you used to deposit wherever that method supports payouts, which prevents funds being pushed through channels we have not verified.

The minimum deposit is AUD 20, the minimum withdrawal is AUD 30, and withdrawals are capped at AUD 10,000 per week. Crypto payouts clear within 0 to 24 hours; fiat payouts take 1 to 3 business days. We charge no fees on either side, and we do not split withdrawals into smaller payments to work around limits.

If Verification Fails

If your documents do not pass, we tell you why and give you the chance to resubmit. If you do not complete verification within 14 days of our first request, or if documents come back as forged, altered or belonging to another person, we act on it.

The consequences depend on the severity of the failure. Blurry or expired documents simply mean re-upload. A mismatch between your stated identity and your documents means the account stays blocked until the file is consistent. Suspected fraud or third-party deposits lead us to freeze the account, void any pending withdrawals and, where the law requires it, report the matter to the authorities in our licence jurisdiction and to your bank or payment provider.

How Long We Keep Your Documents

We hold your verification documents for at least five years after your last transaction, as the AML rules of our licence jurisdiction require. The records let us answer lawful requests from the Curaçao Gaming Control Board and other competent authorities, and support any investigation into activity that passed through your account.

During the retention period the documents stay in encrypted storage with access restricted to compliance staff. When the retention period ends, we delete the files securely. If you close your account, the retention clock still runs from your final transaction, not from closure.

Frequently Asked Questions

Can I play before my account is verified?

Yes. You can register, deposit and play without completing verification, but your first withdrawal will not be processed until your ID, proof of address and payment-method ownership documents have been approved.

How long does verification take?

Verification takes up to 3 days from the moment your complete file is uploaded. You can speed it up by making sure all document corners are visible, the address proof is under three months old and the name matches your registration details exactly.

Why was my withdrawal sent back to my deposit method?

We apply the same-method rule: payouts go to the deposit method you used, wherever that method supports withdrawals. This confirms the funds return to a verified account in your own name.

What happens if I refuse to provide source-of-funds evidence?

Without it we cannot lawfully complete a risk assessment of your account, so withdrawals stay on hold and deposits may be rejected. The account is not deleted, but no funds leave the platform until the query is resolved.

Do you share my documents with anyone?

No. Documents sit in encrypted storage that only compliance officers can access. They are released only to competent authorities in response to lawful requests, as required by our licence.