Log In to Your Cashed Casino Account
Your account holds your balance, bonuses and game history, so getting back in quickly matters. Here is exactly how our sign-in works on desktop and mobile browsers, plus the fixes for the issues we see most often in support.
How to Log In Step by Step
Desktop sign-in
On a desktop browser the whole process takes under a minute once you have your credentials saved or remembered.
- Open cashedcasino-aud.com in your browser.
- Click the Log In button in the top right corner of any page.
- Enter the email address registered to your account.
- Type your password and check that Caps Lock is off.
- Click Log In and wait for the lobby to load.
- Confirm your balance and profile name show correctly before you start playing.
Mobile browser sign-in
We run a fully mobile-optimised HTML5 site, so no app download is needed on iOS or Android. The steps are nearly identical, with one practical addition.
- Open your mobile browser and go to cashedcasino-aud.com.
- Tap the menu icon, then tap Log In.
- Enter your email and password.
- Optionally tick Remember Me so the browser stores your details securely.
- Tap Log In and you land straight in the lobby.
Which Credentials We Accept
We sign you in with the email address you used at registration, paired with your password. If you joined with a phone number instead, that number works as your login identifier in the same field. Usernames are not used on our platform, so the single field accepts either your email or phone number.
Two-factor authentication is available as an extra layer on your account. When it is switched on, after entering your password you receive a one-time code, and you enter that code to finish signing in. You control 2FA from your account settings, and we recommend it for any account holding a balance.
Reset Your Password in Minutes
Reset links expire after 60 minutes for security, so if the link fails, request a fresh one. Check your spam or junk folder if the email has not arrived within five minutes, and add our support address to your contacts so future emails reach you directly.
- On the login screen click Forgot Password.
- Enter your registered email address.
- Open the email we send you, from [email protected], within 60 minutes of it arriving.
- Click the reset link and choose a new password with at least eight characters, mixing letters, numbers and a symbol.
- Confirm the new password, then log in with it straight away.
Fix the Usual Sign In Issues
If two-step verification is on and your code does not arrive, check your phone signal first, then request a new code. Codes expire quickly, so a stale one is a common cause of failed 2FA logins.
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password error | Typo, Caps Lock on, or saved old password | Reset your password via Forgot Password, then update your browser's saved password |
| Account temporarily locked | Five or more failed login attempts | Wait 30 minutes, or contact live chat to unlock it faster |
| KYC verification pending | Withdrawal request awaiting ID checks | Upload ID, proof of address and payment proof; verification takes up to 3 days |
| Access blocked by location | Signing in from a restricted country | Sign in only from permitted regions; VPN use can trigger a block |
How We Protect Your Account
Every login session on our site runs over SSL encryption, so your credentials and payment details are never sent in plain text. Sessions time out automatically after a period of inactivity, which means an unattended device does not stay logged in indefinitely. Combined with optional 2FA and our Curaçao licence (OGL/2024/1546/0287), these layers cover the sign-in side of your account security.
Your habits matter just as much. Use a unique password you do not reuse on other sites, log out on shared devices, and avoid public Wi-Fi for sign-in unless you use a VPN. Never share your login details, not even with someone claiming to be our staff, because our team will never ask for your password.
Reach Support for Access Help
When a reset or unlock does not go to plan, our support team restores access around the clock. Live chat is the fastest route and runs 24/7, with typical response times under a few minutes. You can also email [email protected] with your registered address and a description of the issue, and we will verify your identity before making any account changes.
Have your registered email and, if possible, your last successful login time ready before you contact us. That information speeds up identity checks and gets you back into your Cashed Casino account faster.
Frequently Asked Questions
Can I stay logged in on my phone?
Yes. Tick Remember Me at login and the browser keeps you signed in on that device. Always log out on devices you share with others.
Why is my account locked after failed logins?
Five or more failed password attempts trigger a temporary lock as a security measure. It lifts after 30 minutes, or immediately if you contact live chat.
How long is the password reset link valid?
Reset links stay active for 60 minutes. Request a new one if it has expired, and check your spam folder if no email arrives.
Can I log in with my phone number?
Yes, if you registered with a phone number it works as your login identifier. Otherwise use your registered email address.
I moved house and cannot log in. What should I do?
Sign-in issues after moving are usually geo-related, since we block restricted countries. Contact support and we will check your account status.