Privacy Policy at Cashed Casino
This policy explains what personal information we collect when you play at Cashed Casino, why we collect it, how long we keep it, and the choices you have over it.
Data We Collect From You
Categories of information
We collect only the information we need to run your account, verify your identity, process payments and meet our legal obligations.
- Identity data: full name, date of birth, email address, phone number and residential address.
- Verification documents: ID or passport, proof of address and proof of payment method, collected during KYC.
- Transaction data: deposits, withdrawals, bets placed and game outcomes.
- Technical data: IP address, device type, browser, operating system and approximate location.
- Gameplay behaviour: sessions, game history, bonus usage and any responsible-gambling indicators we are required to monitor.
- Marketing preferences: which promotions you opt in to and how you prefer to hear from us.
How We Use Your Data
We use your information to create and maintain your account, verify your identity before your first withdrawal, and process deposits and payouts through the payment methods you choose. Fraud prevention is a continuous task: we analyse transaction and gameplay patterns to detect bonus abuse, multi-accounting and payment fraud.
We also monitor play for signs of harmful gambling behaviour, because our licence requires it and because we take responsible gaming seriously. Marketing messages go out only where you have consented, and you can withdraw that consent at any time. Finally, we use your data to comply with anti-money-laundering laws, tax reporting duties and requests from the Curaçao Gaming Control Board.
Our Legal Bases
Why the law lets us process
Contract: we process your data to set up your account, honour bonuses and pay out winnings, because you cannot play without an account and we cannot operate one without your details.
Legal obligation: identity verification, record keeping for AML purposes and reporting to the Curaçao Gaming Control Board are all duties the law places on us, and they require us to process certain data whether or not you ask us to.
Legitimate interest: we rely on this basis for fraud prevention, security monitoring and keeping our site working properly, always weighing our interest against the impact on your privacy.
Consent: marketing emails, SMS offers and any non-essential cookies run on your consent alone, which you may withdraw at any time without affecting your account.
How Long We Keep It
Retention depends on the type of data and the rules that apply to it. We never keep personal information longer than the purpose requires, and once a period expires we delete or anonymise the records.
- Transaction and KYC records: at least 5 years after account closure, as required by gaming and AML regulations.
- Account data: for the life of your account, then up to 5 years where legal duties apply.
- Verification documents: deleted within 30 days after verification completes, unless the law requires longer storage.
- Marketing preferences: until you withdraw consent or ask us to delete them.
- Technical logs: up to 12 months for security purposes.
Who We Share Data With
We do not sell your personal data. We share it only with parties who help us operate Cashed Casino or who are entitled to it by law.
Payment processors handle your deposits and withdrawals and receive the minimum data needed to move your money. KYC and AML verification providers check your documents. Game and platform suppliers receive pseudonymous player identifiers, not your identity. Regulators, including the Curaçao Gaming Control Board, can request records under their supervisory powers. Analytics services help us understand how the site performs, under contracts that restrict their use of the data. Where EU or UK visitors are involved, we rely on standard contractual clauses for any transfer outside those regions.
Your Rights Over Your Data
What you can ask us
You control your personal information, and we respond to every valid request within 30 days. Email [email protected] or our data protection officer and we will verify your identity before acting.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct anything inaccurate or incomplete.
- Erasure: ask us to delete data we have no legal duty to keep.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time, including via the unsubscribe link in every message.
- Complain: raise a concern with the Office of the Australian Information Commissioner or your local data protection authority.
Cookies and Tracking
We use essential cookies to keep you logged in and your session secure, plus optional analytics cookies that help us fix problems and improve the site. Marketing cookies activate only with your consent through the banner you see on arrival. Full details, including how to change your choices in your browser settings, are set out on our dedicated cookies page.
How We Protect Your Data
All traffic between your device and our servers is encrypted with TLS. We store verification documents in encrypted form, restrict access to staff who need it for their role, and log every access to sensitive records. Our systems sit behind firewalls and are tested regularly.
If a data breach occurs that risks your rights, we notify the relevant regulator within the required timeframe and, where the risk to you is high, we tell you directly what happened and what we are doing about it. Our data protection officer reviews this policy at least annually and updates it whenever our practices change; the current version is always the one published on this page.
Frequently Asked Questions
Can I play at Cashed Casino without giving you my ID?
You can register and deposit with basic details, but we must verify your identity with ID, proof of address and proof of payment method before your first withdrawal. This is a licensing requirement we cannot waive.
How do I stop marketing messages?
Use the unsubscribe link in any email or SMS, change your preferences in your account settings, or email [email protected]. We stop marketing immediately and keep no marketing preferences after you withdraw consent.
Do you keep my ID document after verification?
No. We delete verification documents within 30 days after checks are complete, unless gaming or AML regulations require us to keep specific records for longer.
Who do I contact about a privacy concern?
Email our support team at [email protected] or our data protection officer at [email protected], and we will respond within 30 days. You also have the right to complain to the Office of the Australian Information Commissioner.